Golden City Takeaway

Take Away Meal Outlets in Birmingham

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251 Highters Heath Lane
Birmingham
West Midlands
B14 4NX

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cold raw food

Service

Quality

Value

I waited ages for my food, like 40 something minutes!! and they got my food wrong. So more waiting. There was a hell of a lot of shouting too! The food was bland, cold, under cooked, overcooked or cooked the night before and reheated. The chicken fried rice was very oily and the chicken was cold! The rice was warm, but the chicken was cold ...just how? seriously, how?. Also ordered the prawn foo yung, (after reading other peoples reviews). I had high hopes for the foo young, my only comment is, half raw prawns. Everything went straight into the bin! I ain't going to get myself sick. Maybe they got a new chef? or manager? since the 5 star review in Feb. because their chef can't cook, the woman who took my money she got a attitude problem and did not give my money back, bad food and long waiting time. Avoid this place people.

Jay M - 10/08/2019 | report this review

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Avoid at all costs

Service

Quality

Value

We (couple) ordered a mountain worth of food from Golden City. Taste wise, average. We ate the food, but would not go back there and would not recommend this place to anyone. We finished eating at around 6.30pm ish. We started feeling unwell between 12-2am. The first symptoms were, vomiting frequently, and feeling nauseous. Our health quickly deteriorated, and we needed medical attention immediately. Our symptoms upon arrival at A&E were, fever between 38-39C, diarrhoea, clammy, disorientated/feeling faint, vomiting, feeling cold even though we both had fevers, and sever abdominal pains. Following a batch of checks, questions, tests and examinations, and hours upon hours of waiting. The doctor diagnosed us with gastroenteritis (food poisoning). Due to the severity of our symptoms, the doctor and two nurses asked, which takeaway was the food from? "Golden City on Highters Heath lane, close by to our house" I replied. After being discharged from the hospital, and a very long discussion. We decided, it is in our right to confront Golden City, and ask for a refund. As well as, letting the public know what happened to us after eating the food from Golden City, by publishing what happened on the internet. Allowing the public to make an informed decision themselves, when it comes to eating from Golden City. The next day we went to confront Golden City. We briefly explained what happened to the cashier, and asked for a refund. And oh boy, the lady did not look happy at all after my husband finished speaking. If looks could kill, that would have been one of them. She was awfully rude, and even had the audacity to call us both liars! She asked, why did we not contact the takeaway earlier if there was something wrong with the food, and why it took us a whole day to complain. As you can imagine, we were both in a complete state of shock, absolute disbelief, and speechless. Clearly, she either, did not listen to a word what we said earlier or we were speaking in a different language. But, I gave her the benefit of the doubt, perhaps she's having a bad day. I get that, so I was going to calmly explain what had happened to her again. But my attempts all failed, because my goodness, I could not get a word in. She refused to listen to me, raised her voice and effectively silenced anything I said. It was a communication catastrophe. Suddenly, angry shouting to the front, and from the back kicked off, (not in English). There were several voices overlapping each other, but we are sure there was at least one man, who sounded the very angry. A few women's voices, who weren't as loud but still sounded angry? annoyed? maybe both? Unsure. But we were sure about one thing, we were out numbered. If things got out of control, I/we did not want to be there. Honestly, I felt terrified. We had no idea what was happening or what was being said. Whilst the shouting was still happening, we swiftly left, never to return, they can keep our money.

Ava S - 10/08/2019 | report this review

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