Frankie & Benny's UK Ltd

Reviews

• DO NOT EAT HERE FOR SAKE OF YOUR HEALTH

  DO NOT EAT HERE FOR SAKE OF YOUR HEALTH I would never eat at another Frankie and Bennys if it was free and were invited by posh and becks to join them. I took my partner and two children mid week for my partners pre Bday meal, we had to wait 10 mins to be seated as there was no one on the front of house. We ordered some drinks with the waitress who was very pleasant when mine and the childrens drinks came all three glasses were very dirty. the waitress changed the drinks immediately. first cousre of garlic bread with cheese came which we were going to share all four plates were covered in old grease and cheese. I asked for the manager to come to the table when i showed her the plates and explained about the glasses she apologised and said that the dish washer was not working properly and had been like it for weeks. I stated that the food was good but the cleanliness was sub standard. Agagin she apologised an said she would speak with the manager, when i stated that i had asked for the manager she said she was the assisstant manger and the manager had not turned up. when the main meals arrived again the plates were dirty with the food on them when i complained again and stated that i was totally disgusted and wanted to know how she would rectify this issue as ther is now a very dissatissfied customershe apologised and said that maybe i should not eat here again, and assumed i was just after a free meal. My disgust for this establisment and its so called trained staff will never subside. I recoomend to everyone i know never to set foot in this place and to eat at Mcdonalds as at least the place is clean. the only good thing about the place was the waitress who was friendly and pleasant. If Frankie and Benny exist in real life i think they would be disgusted that the good intention they started with to provide a fun family atmosphere, good honest service and great moral values has been lost in the ether to a very young management who just dont care and cant wait for the paycheck at the end of the month

  10

  Mark H.
  Review Date: 05/02/2010 Report review
• Great Restaurant for the family

  The kids enjoy this place. Great place to go after the cinema. Good service.

  1750

  Margaret P.
  Review Date: 05/01/2009 Report review