Removal Group

Reviews

• compaint

  I booked this company in may for sept was told 7 day delivery time took 28 days and did not help in fact would not speak or return calls, told 10 am on the 10 sept collection arrived 4 pm, when container arrived in athens no paperwork or passport info spent day with police customs and £30 special delivery, to release container. was told after waiting all day if loading time exceeded 5pm would be charged per hour bearing in mind it did not arrive till 4 pm. this company is appalling after receiveing money they wash hands of customer i advise if risking this company pay by credit card.

  10

  Maurice sheils S.
  Review Date: 25/10/2007 Report review
• Complete and utter shambles

  These people care only about making a sale with no regard for the individual needs of the customer. The team I was sent was grossly under-resourced (arriving in the world's smallest removal van) and under-manned for what was known to be a complex and large job. I was accused of under-estimating the extent of the removal job and there was no recognition whatsoever that any blame at all might lie with Removal Group. Because I withheld full settlement until my complaints were addressed, I was threatened with 'visits to your home' to collect payment and, when that didn't work, legal action. I was also told I had prevented the removal men's mortgages from being paid and other such emotional blackmail. At no time was Removal Group willing to even consider that I had a legitimate concern until I had paid up in full for what amounted to an unfinished job. Never, ever again!

  10

  Helen W.
  Review Date: 18/10/2007 Report review