City Life Group

Reviews

• THEY CHANGED MY LOCKS!!!

  This is just my personal experience: Not only did I have the usual problems of not Being able to contact the person who was taking care of my property sale to correct the spelling of Birminggham to its correct spelling of Birmingham, to put the correct property details on the internet sites, to remind them yet again to give me notice that i have a viewing. BUT after returning home from a late night of wok I saw drill shavings on the floor and found my key no longer worked on my door, and looked up to find a note written on a scrap of an old envelope saying 'management lost your keys phone on this number..' which was the fax number!!!!!! so couldn’t get hold of them till they opened in Saturday morning (they all arrived late for work). After a heated debate with the manager that I owned the property and was a tenant not paying rent it transpired they had sent out a wrong locksmith with no management present for such a drastic step and got the wrong apartment!!!!! So after my complaining they sent me a letter of acknowledgement saying they would send a letter with more detail in within 14 days. Did this happen no, so I phoned, couldn’t get hold of the manager - always at a meeting wouldn’t return my phone calls and when i finally did get hold of this very rude man who did not return my phone calls, he said out of my hands in the hands of the insurers - well could he not of written to me as promised and explained and given me an idea of what was going on?!!!! Shocking and shameful behavior!!!

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  Vicky S.
  Review Date: 16/05/2008 Report review